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WELCOME TO OUR FREQUENTLY ASKED QUESTIONS PAGE. Table of Contents
Why order from us?We have been in business since 1992. We take great pride in the quality of our work, and our low prices. We achieve customer satisfaction by delivering high quality products. You will find unique sports awards, trophies, gifts, personalized items, and much more. Many of our products and designs you won't find anywhere else. Back to TopWhat is your return policy?We believe in customer satisfaction. We know you will appreciate the quality of our products. However, if for some reason you are not, then we will either redo the product to your satisfaction, or give you a full refund within 30 days of your purchase. Please note that items that are engraved or altered in any way are considered special order items and may not be returned. We only accept merchandise for return that can be restocked and sold at a later date. Back to TopWhat form of payment do you accept ?We accept MasterCard, Visa, Discover and American Express. We also accept personal checks, business checks, money orders, as well as school purchase orders. Personal checks may have a waiting period. Back to TopI like graphics or designs you have on one product, and wish to use them on another. Can I do this ?NO PROBLEM! We specialize in personalized one of a kind products. If you see a graphic, photo, design, etc. on one of the products on our web site, and would like to use this on a different product, then simply call us, and we'll take care of it. Back to TopWhat is the charge for my supplied photos ?Each picture has a one time setup of $4.00. You may then have that picture on any of our full color products. The picture will be returned to you unharmed. Back to TopWhat type of format does my photo have to be, and how do I send it to you ?Photos may be in any format. They can be in digital format, such as FLOPPY, CD, OR ZIP DISK, or you may simply send us the original photo, and we will take care of the rest. The best way to get the photo to us is to mail them. If you want to email the picture, then we must limit the size to 1MB. We do prefer that you mail us the picture. That way you can give us the best quality picture, resulting in a superior product. Back to TopWhat if I want my team mascot, or my logo (business or school) on a product.Logos have a one time setup fee of $20.00. If you want your business logo on a product, then you must send it or email it to us. The copy should be camera ready. The clearer the image, the better the end result. We stock many team mascots, and can personalize them with your team colors. If we don't carry your particular mascot, or you have a unique design that you want to use, then simply send it or email it to us. Back to TopHow long will it take me to receive my order?Your order should ship within 1-2 weeks of our receiving it. Sometimes the orders may go out sooner or later. It really depends on how close to the holidays or end of sports seasons that you order. If you call & place your order, we can give you an idea then as to when you can expect it. Back to TopIs shipping included in the price?Shipping is not included, and is based on final weight & size of packaging. We only charge actual shipping charges, & do not add any surcharges. Most items are shipped either Fedex Ground or Priority Mail. Back to TopWhat is meant when item is DROP SHIPPED?Many of our items are not stocked at our location, and our packaged in warehouses throughout the U.S. In these cases, we simply have the item shipped directly from the factory to your location. This helps us keep our overhead to a minimum, resulting in our guaranteed lowest prices to our customers. How do I order your productsClick here ORDERING INFORMATION. This page explains the ordering procedures. Back to TopCertificate Specialists
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